Andrew Reddie is a distinguished leader with over 17 years of experience driving innovation and operational excellence in high-growth organizations. As Vice President of Operations and Support at Timus Networks, Andrew leverages his extensive technical expertise, product knowledge, and executive leadership to align strategic business objectives with both established and emerging technologies, thereby achieving maximum operational impact.

Andrew’s career encompasses multiple leadership roles at renowned companies, such as Malwarebytes and ConnectWise. At Green Irony, he served as Vice President of People Operations & Delivery, playing a pivotal role in cultivating a performance-driven culture and enhancing operational processes. His efforts led to significant improvements in employee satisfaction and diversity. He spearheaded the development of comprehensive playbooks, guidelines, and policies, and drove talent acquisition strategies to align hiring with organizational needs and core values.

As Director of Global Support at Malwarebytes and ConnectWise, Andrew focused on fostering a customer-centric culture by leveraging cutting-edge technologies to optimize support operations. At Malwarebytes, he implemented innovative support metrics, reduced response times, and increased customer satisfaction. His leadership in deploying solutions streamlined support operations and enhanced efficiency. At ConnectWise, he held multiple senior roles, managing substantial budgets, developing robust customer success programs, and introducing solutions that resulted in significant cost savings and improved customer satisfaction. His initiatives in customer journey mapping and proactive support programs significantly boosted customer retention and loyalty.

Andrew holds a Bachelor of Science in Management Information Systems from Muma College of Business at the University of South Florida and an Associate of Arts in Business Administration from Miami-Dade College. He has continued his professional development with certificates in Product Management and Corporate & Product Strategy from the University of California, Berkeley, certificates from Muma College of Business in Post-Crisis Leadership and Inclusive and Ethical Leadership, and certification in Analyzing and Visualizing Data with Power BI from EdX. Additionally, he is ITIL certified and proficient in various technical tools and platforms.

Beyond his corporate endeavors, Andrew is passionate about fostering an inclusive and collaborative workforce. He enjoys outdoor activities such as playing soccer, exploring new restaurants, and adventures with his pup Thor. His commitment to helping others and creating a positive impact both within and outside his professional sphere reflects his dedication to organizational culture development and core value integration. Residing in Tampa, Florida, Andrew continues to lead with an ownership mindset and a relentless drive for operational efficiency and customer success.